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Knowledge Base

Support teams often deal with answering questions and resolving issues they have already addressed. A proper Knowledge Base can contain FAQs, self-help guides, internal instructions, and useful information. This tutorial shows how to create and maintain your company’s knowledge base content.

Interactive demo — click through at your own pace.

In this video guide, you’ll find out how to:

  • create and edit knowledge base articles
  • divide articles into categories according to their subjects
  • publish articles to customer portals for self-service support
  • link relevant knowledge base articles directly to open support cases
Next step
Try it in EspoCRM

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Accounts Contacts Leads Opportunity Tracking Data Import Calendar and Activities Stream Email Sync Email Sending Email Templates Documents Using Print to PDF Campaigns Mass Email Web-to-Lead Guide Cases Knowledge Base Reports and Analytics Data Export Users Teams Security Roles Working Time Calendar Organization Meeting Scheduler Configuration Customer Portal Administration Entity Manager Dynamic Logic Configuration Workflow Management Formula Script Business Process Management (BPM)