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We have been using EspoCRM for about 4 years now. Flexibility is one of its BEST features. Being able to customize entities to an organization's specific needs is great. The workflows and BPM processes are powerful tools. An office manager recently began an MBA program and was assigned to research a variety of CRM options - most of them being the big names in CRM. After reviewing what was out there, the conclusion reached was that EspoCRM (with all of the custom features that can be implemented) was like having the best of several different CRMs all in one package. Love the open source nature of the system, and the Advance Pack is DEFINITELY worth the cost. Great work!

This CRM ist brilliant. I want to emphasize EspoCRMs robustness, responsiveness and simplicity while being unrivaled in terms of customizability. It is very easy to learn how to use it. It is extremely flexible and adaptable to business workflows and it feels so good to work with because it's simply made well. It is obvious that this system is developed by people (very few, btw!) who know what they do and who actually need and use the system themselves. They know the user and the developer perspective and this is key to EspoCRMs success. Highly reccomend this one of looking for a CRM. Even if you are not sure if you need a CRM at all - give it a shot!

Я новичок в crm, но мне понравилась, все интуитивно понятно и бесплатно ) Спасибо за труд !

An excellent CRM system which goes to show you don't have to spend thousands with the big boys. When I first downloaded and started using it I was a bit sceptical that it could be any good if it was free and over the next few days and weeks got to know it better. It is very good indeed, and the possiblities to make it your own are far ranging. For example we are using the calendar for meeting room bookings for our clients on the CRM; and of course you can add your logo and customise the colours etc. Support has been first class too, even though we don't have a hosted version. Well done guys in Ukraine. Good job!

Over the past twenty years I think I've used every self-hosted CRM out there... both open-source and paid. EspoCRM is by a wide margin the very best and most stable CRM I've used. The past two-years have been totally problem-free. It is simple to update (via SSH command-line) and the system has never crashed or hung on me. It just works... each and every time. You simply can't go wrong with this system.

Best product

The EspoCRM is one of the best and flexible business software you can get no matter the budget. Awesome work from the guys from Ukraine!

वापर करायला खूप सोपं आणि समजण्यासाठी हि. तुमचे खूप आभार!!!!

Easy to install, rasy to upgrade, reasonable price for plug-inns, very stable platform , really value for money ! One of a kind !

I had reviewed many CRM softwares before i settled for ESPO and they don't even come close to the reliability and efficiency of Espo CRM. I highly reccomend this software.

Ich habe mir viele CRM angesehen inklusive der vollautomatisierten sündhaftteuren überladenen Produkte. Espo ist eng zugeschnitten auf das Notwendige, bietet aber eine Fülle an Erweiterungsmöglichkeiten die man größtenteils selber durchführen kann. Auf Mist wurde verzichtet. Sehr intelligent durchdacht! Sehr gut programmiert! Weiter so!

Thought I'd write an updated review. After 1.5 years of using espocrm we still love it! The software is rock solid. It does everything we ask of it and more. I couldn't be more satisfied. The advanced pack add-ons make this crm sizzle! Great software, great community, great support.

A very good product, I really recommend, I have tested many others and this one is really better, good job espocrm, keep it up!

No procedure for backup and restore in windows. Upgrading is problematic when upgrade has new columns for existing tables, software looks for the new columns in existing version and stops with error when not found instead of creating them. Finding paid support for this is difficult. Tried on this site at $100/hr and they don't appear interested in windows 10. Freelancer.com produces no experienced programmers, resulting in several failed attempts to get fixes. Trying to import a large data set back into espocrm creates problems with phpmyadmin, and mysql workbench does not play nice with this database throwing all kinds of errors and warnings. Can't do a simple export import with workbench without having to solve incompatibility errors. Bottom line, probably best to stick to Linux on an implementation with this one, and skip it if you plan to use Windows.

What a fantastic product, flexible, lightweight and what a CRM should be. Well done ESPO

Just started 'playing' with Espo having looked at lots of different CRMs over the last year. Don't know how / why I didn't find it before! What's great about it, apart from it being very fast to load, is that it is not weighed down with lots of unnecessary bits and pieces that you get on other systems, bit they are there to purchase as add-ons if you want. When starting out with CRM you want it nice and simple - Espo delivers this really well and it works really well. Half the features offered by others you just don't need. Espo is just perfect. Very intuitive and user friendly.

Hands down, one of the best (if not the best) open source CRM available ATM. Its simple, straightforward, customization friendly and with loads of configuration options. I am truly grateful for the developers and EspoCRM creators/team to let us use this free of charge. I am very excited to see where this company goes. I truly believe that EspoCRM will compete with larger, more sophisticated CRM's, and will still be open source. Congratulation on such a fine work!

I have been developing with proprietary CRM's for a number of years now, and have recently delved into the open-source space. I am very impressed with the quality of this CRM and plan to use this in a number of projects going forward.

Current ESPOCRM as of Jan 2019, looks nice and simplified. However, as comparing to other CRMS available on the market, this seems still needs more work and maturity when it comes to in-built modules and integrations. I hope the dashboards, dashlets and report would be more intuitive and pleasantly appealing. Bulk Email should be open to more integration aside from mailchimp such as sendgrid, elasticemail with the ability to monitor and track bounce and read emails. Overall, this has a lot of potential but for it succeed in the CRM space, it has to catch up with common and above basic functionalities.

Its quite commendable.

I have adopted EspoCRM into my company for 3 years now. It has become one of the core application in my company since then. Pros - Flexible, Easy to customize generic CRM application - Workflows to automate tasks - Easy to understand table structure. My IT team loves working with it. Cons - Some bugs here and there (but nothing major)

It's great, well done, one of the most flexible CRM and powerful tool. It's a great experience to work well and better with my team. Don't change your philosophy and your approach. Donato Vimini Export Area Manager

Действительно хорошая система, долго выбирал среди open source проектов, но остановился именно на ней. Довольно быстрое внедрение, персонал обучается за пару дней. Единственно но, это advanced pack, довольно дорого (конечно все относительно). Я бы предложил разбить его на модули и продавать отдельно, так как не всем требуется на начальных этапах такой функционал.

Wir nutzen EspoCRM nun seit einigen Monaten und sind super zufrieden. Das geniale ist, dass man wirklich ALLES selbst einstellen kann. Ist zwar am Anfang etwas Arbeit, aber dafür kann man alle Datenfelder bestimmen und die internen Abläufe abbilden so wie man es möchte. Ähnlich wie in Excel, nur professioneller und auch mit sehr vielen Daten. Die Kosten sind genial günstig, da die Grundversion kostenfrei ist und selbst wenn man auf die Advance-Version mit etwas mehr Funktionen wechselt ist es immer noch super günstig, da woanders eine Einzelplatzversion mehr kostet, als hier die absolute Vollversion mit allen Funktionen.

Men, this is the best CRM I've ever worked with and it is also open source! worked with a couple CRM's what costs a shitload of money and limited possibilities. ESPO is customizable, structured, beginner friendly and has a shitload of possibilities.

Nice and very helpful

Highly customzable and great tools to automatize process. Great experience so far.

EspoCRM is a very awesome CRM system I've ever seen. It's super easy to change and add layouts as well as stability. Thank you for giving a opportunity to use it.

Espo is the best CRM I have ever seen ... and I have seen a lot 🙂 Easy customizing, scalability and flexibility as well as stability are just some of the words coming into my mind when using Espo. Great job!

EspoCRM is the CRM with the most feature, fastest, sable and reliably.

This is the greatest! I've been messing around with CRMs since the very beginning. I have never seen a better organized, faster, easier to use system the ESPOCRM. You guys nailed it!

We are s startup but with a lot of experience in this field. After some evaluation of various CRM's we are decided to install ESPO. The main reasons for us to choose Espo were: open source (control your own destiny), no restrictions in free version (no lock-in tricks) and good profit model for add-ons (keep founders involved and alive). While it took some headaches to get all running in Docker containers, we are now happy users. It's fast (pleasant to use), the developer is very responsive (great) and it's not bloated (keep focused). Another few months and we will become a paid user as we hopefully will need add ons for invoice and ordering... Thanks !

In past few days, I have tried to understand EspoCRM and its integration. I am happy to tell you that EspoCRM meets our requirements and we are going forward with migration of our CRM records to EspoCRM. The Espo App with its integration is awesome, however, there are certain things which can make this application better. For example, documentation on setting up integrations from client end. Espo has good documentation on how to configure the services in Espo Settings but has no information about how to configure/setup the twilio/asterisk service in the system. And we don't find this information when we do a google search either which is purely customised for Espo, which makes it tedious to make integrations work. We would really love to see this come up in future. The support I have received in the forum, Yuri and from you was really good and I look forward to work with the EspoCRM and you guys. Hopefully, in next few days I will document all the things I have done in twilio and put it in my blog, so that other users can use it to have SIP configuration without asterisk and having phones redirected to twilio SIP phone numbers itself.

Позволю себе написать на русском, так как из копирайта в коде я понял что разработчики - люди русскоязычные =) Мы долго искали адекватное легкое решение для малого предприятия сферы услуг и в виде Espo наконец-то его нашли. Другие CRM казались определенно перегруженными и сложными для персонала, а в этом продукте сочетается простота использования, исключительная скорость работы и абсолютно весь необходимый для малого бизнеса функционал. Превосходное решение!

After more than 10 years searching, we found excellent solution for every business.

Excelente software, para mi es perfecto, en cuanto sea posible vale la pena hacer la inversión, por ahora la versión gratuita es lo mejor que he visto en el mercado, muchas gracias!!!

Wir nutzen nun seit einigen Monaten ESPOCRM und sind sehr begeistert. Wir haben uns vorher diverse andere Systeme angeguckt und Angebote eingeholt, aber glücklicher Weise haben wir uns für ESPOCRM entschieden. Das System selbst kostet in der Sache nichts und man kann wirklich fast alles mit wenig Aufwand anpassen und individualisieren. Wir haben nun sogar eine komplette Artikelverwaltung implementiert und lassen nun diverse Abläufe für unseren Versand nun auch voll automatisch darüber laufen. Unsere externe Wawi regelt den Rest. Vom Preis ist Espo absolut unschlagbar, da dieses System uns nun fertig auf uns speziell angepasst weniger gekostet hat als viele andere Systeme schon an Grundgebühr für die Einrichtung oder als Jahresgebühr verlangen. Wir haben bisher zu anderen zuvor angeschauten CRM-Systemen nichts gefunden was ESPOCRM nicht kann. Im Gegenteil, da ESPO sehr einfach auf die eigenen Abläufe angepasst werden kann, jedes Datenfeld kann individuell betitelt und hinzu gefügt werden, jeder Mitarbeiter kann seine eigenen Ansichten oder Filter bekommen, bis hin zu Schreib- und Leserechte und automatische Importe und Exporte, ist alles möglich. Wir haben zusätzlich das Glück, dass wir ein Softwarehaus haben, das EspoCRM in und auswendig kann und damit jede Anpassung unkompliziert umsetzt und damit auch dies wenig Geld kostet! Also von uns (auch von allen Mitarbeitern im Haus) klare 5 Sterne 🙂

Very good. Excellent solution. Waiting for new features. 😉

Excellent solution for every business. Super fast and without any trouble. The best CRM I've ever seen

Tout simplement génial !

A Great Open Source Product. I like the build-in flexibility.

Amazing! More beginner-friendly than Salesforce, also have enough free features for a small-scale sales team!

well designed, lighting fast compared with traditional crm vendors, very functional. Great CRM.

This product is amazing! I love that it is flexible through the use of the Entity Manager 🙂

An open source whit great flexibility and tons of features, i cant say thanks enougth to the ESPO team! great job!

I did know about EspoCRM when I was searching the internet for hosted CRM Systems. I was testing it and i was really excited of the possibilities of the software. You can customize the layout and the entities for your need. The Advanced Pack is a perfect extension for organizing the work. The CRM is a fast and very flexible solution for managing contacts and workflows.

The CRM is very good and fast in performance. However if there can be pagination added to view contact and account, that would be good. Currently we don't have option to go to any specific page, rather user has to click "show more", this becomes to navigate if large data.

EspoCRM allows you to store and share with your collaborators all the information that you need about your activities, products and customers. You can easily customize this CRM to adapt it to your work organization and activities. Then, it is very easy to access to your data due to the powerful research tool included. The responsive user interface, accessible through the web browser on the computer and the mobile phone, is very fast and comfortable to use, you will quickly reach the information you need with no useless information also displaying. I can recommend this modern CRM and also the Real Estate extension and the Advanced Pack features.

Excellent, upgradeable in few clicks. Fast and beautiful. The best CRM for business.

You can create the most powerful B2B platform ever. You need to be creative, EspoCRM does the rest.

After trying SugarCRM, SuiteCRM, and others, I found EspoCRM to be the best. Setup, configuration and customizations are very user friendly. Clean UI. Preferred by clients.

We spent a lot of time searching for a CRM that didn't have a ton of features that we would never use. EspoCRM is one of the few or if not the only one out there that allows us to truly customize the way we needed our CRM configuration to be. The Extensions are pretty good too. Having workflow capabilities really makes this CRM powerful.

This is the best available product for small business. Thank you very much!

The best crm i have ever tried. I have tried SugarCRM, SuperOffice and simple tested a few other. EspoCRM is better because: - It is the fasted responding CRM. - It very easy to configure. - 100% responsive - Very powerful, especially the new formula function. - Not to forget the simple yet powerful restful api Thank you for the best CRM EVER

A solid CRM that lets you customise and configure it to your needs. It has an attractive and simple UI and it is not a difficult CRM to manage. I think it is best suited for small and medium sized businesses who want a good tool at their disposal, without investing a lot of time and money.

Easy to use and setup, plenty of settings for every type of business, customizable and very good design.