Cases help to track customer issues and feedback in an organized way. This guide demonstrates how to automate case creation and track incoming support requests effectively.
Interactive demo — click through at your own pace.
In this video guide, you’ll find out how to:
create new cases and assign them to support team members
track and share updates and emails in Stream
attach related knowledge base articles directly to cases
capture support cases from group email accounts and customer portals
Next step
Try it in EspoCRM
Open a working demo and follow the same steps in a real system.
