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Free CRM for Hotel and Hostel Management

Manage bookings, marketing and invoicing with EspoCRM
Currently, the hotel industry is one of the most fast-growing, and at the same time competitive sectors. As guests become more digitalized and price-conscious, building loyal relationships and attracting new guests turn into an increasingly complicated process. This is where hotel CRM comes into play. The software allows you to improve all the aspects of your sales, marketing and customer service, and as a result increase customer experience. Be it booking engines, travel websites, web forms on your own site, emails, or calls – the CRM unifies the inquiries coming from these channels. It creates a complete guest profile and stores the history of communication and visits. The platform also streamlines your marketing campaigns by offering the tools to create data-driven, targeted outreach and promo emails for your business and private guests. Apart from that, it brings transparency into your financial transactions and automates the generation of quotes and invoices. All in all, the software takes the guesswork and hassle out of your business operations and frees time to focus on your guests.

Centralized Guest List Management

  • Store Accounts, Leads, and Contacts in one secure place
  • Create customized guest profiles with Entity & Layout Managers
  • Keep track of all Calls, Emails, Tasks and Stays related to records
  • See the full history of communications & visits
  • Capture Leads from the website automatically
  • Sync Contacts with Google or Outlook Contacts (add-on)
  • Use Follow tool to be on the top of all changes
Hotels Contacts

Unified Inquiry Management

  • Receive and answer guest emails directly in the CRM system
  • Manage incoming and outcoming calls with VoIP Integration (add-on)
  • Automate auto-replies for inquiry emails with Workflow and BPM (add-on)
  • Monitor the availability of rooms & services
  • Manage and prioritize all your sales deals in one place
  • Automate generation of Quotes & Invoices (add-on)
Hotels Emails

Seamless Email & Marketing Automation

  • Manage email communication directly in CRM instance
  • Use Email Folder & Filters to keep inbox in order
  • Set up personalized Email Templates
  • Add branded Email Signatures to your emails
  • Use Target Lists to segment the audience for promo campaigns
  • Send data-driven Marketing Campaigns
  • Utilize Tracking Links to monitor the effectiveness of outreach emails
Hotels Marketing

Advanced Analytics & Reporting

  • Create Custom Reports to track performance metrics (add-on)
  • Use Revenue Forecasting to plan wisely for the future (add-on)
  • Add Report Panels and Dashlets to have analytical data at hand (add-on)
  • Schedule sending of Reports in emails (add-on)
  • Sync Target Lists with Report Results (add-on)
Hotels Reports

Improved Activity Tracking

  • Monitor booking dates and lengths of stays in Calendar
  • Be on top of upcoming Calls, Meetings, Tasks
  • Create Custom Events
  • Use Shared Team Calendars
  • Send Event Invitations for your guests
  • Set up In-app and Email reminders about the nearing activities
  • Sync events with Google and Outlook Calendars (add-on)
Hotels Calls

Better Customer Experience

  • Benefit from extensive customer profiles
  • Provide personalized service offers
  • Automate sending of post-stay surveys with Workflows (add-on)
  • Create Customer Portals to handle issues and answer questions
  • Utilize Portal Roles to limit the guests’ access to the CRM data
Hotels Cases

Let EspoCRM do all hard work!

Equip your business with the powerful CRM solution and see its benefits for yourself!

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