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How to export contacts from Pipedrive and import them into EspoCRM?

Exporting contact data from Pipedrive

Exporting a particular list of contact records

If you want to extract only certain type of contact data, navigate to Contacts module and use filter feature to select the needed records or choose them manually. Once the list of records for the export is selected, click the dropdown menu in the top right corner and choose Export filter results… option.

Pipedrive Export Screen 1

Pipedrive Export Screen 2

Then choose CSV file format for the file and click Export. When the export file is generated, click Download and save it to your computer.

Pipedrive Export Screen 3

Pipedrive Export Screen 4

Exporting all contact data

In order to export all the contacts stored in the system, navigate to Tools and apps > Export data. Select People module and click CVS.

Pipedrive Export Screen 5

Pipedrive Export Screen 6

Once the export file is generated, it will appear highlighted in yellow at the Exports available for download list. Just click Download and save the file with contact data to your computer.

Pipedrive Export Screen 7

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Importing data into EspoCRM

As soon as you have the export file with customer data, you can start importing it into your EspoCRM instance. The system allows you to import information in CSV file format.

In order to migrate data, at first navigate to Administration and click Import in Data section. The import process happens in three steps. Let’s dive in and take a closer look at each step.

Step 1

The first thing to do here is to determine the type of records that are going to be imported. In this case, select Contacts from the Entity Type list. Then, click Choose File and upload the CSV file you’ve exported from your previous CRM system. The next stage is to decide what should be done with the imported records. In What to do? section, there are 3 options “Create Only”, “Create & Update”, “Update Only” that allow both to create new records and update the information in the existing ones if you used CRM systems simultaneously.

Import CSV and Actions

Once you’ve finished with the previous configurations, you can proceed to define the import properties. Select the correct field delimiter, text qualifier, and format for person name, date, time, timezone and currency. If you’re importing a large amount of data, it’s better to tick off Execute in idle. You can also Skip searching for duplicates to make the execution of import faster if you’re sure that there’re no duplicated contacts. The Silent mode option allows to skip most of after-save scripts and workflows, which also increases the speed of import. In the Preview panel, you will be able to see how the data will be parsed. When you change properties, the preview is updated. If everything is correct, click Next and proceed to Step 2.

Import Preview

Step 2

Field Mapping panel shows how fields correspond to columns of the CSV file. You can skip importing not needed columns here by choosing the Skip option from the list. If you chose not only to create but also to update records, you will need to tick off fields by which the system will match the records that should be updated. In the Default Values section, you can add fields to the imported records, which is useful, for example, if you want to assign them to a particular user or team. Once everything is configured here, click Run Import and proceed to Step 3.

Import Field Mapping

Step 3

At this point, you can see the list of imported, updated and duplicated records. Now you can check if the imported data is correct and Remove Import Log to prevent an accidental reverting of the import. If there are some issues with fields in the imported records, you can Revert import and try again.

Import Log and Results