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Сommon questions

Do you offer discounts for multiple licenses?

Yes, we do provide discounts for multiple license purchases. The discount rates may vary depending on the number of licenses you plan to buy. If you are interested in purchasing several licenses, contact us.

Can I install a paid extension on a test (dev) server?

Yes, you can install two copies of a paid extension, one for production and one for the development server.

What should I do if I want to resell extensions?

There is no resell program. However, we allow to do this if each copy of the extension was bought from our web site. Each extension includes a unique ID. It is strictly restricted to install a single license of the extension for multiple customers or provide any SaaS solutions.
If you contact us, we can offer a discount for the next licenses.

Do I need to buy a new extension when installing it to different companies/clients?

Yes, you are required to buy a new extension for each new company/client. The license allows you to install the software for one company/client only.

How can I update an extension?

When you buy an extension, you get access to the customer portal. You can download its newest version from the customer portal and then just install it in EspoCRM Administration » Extensions.

Do I have to buy a new extension if I want to move the system to the other server?

The license of the extension can be active only on one production server. You can move the license from one server to another, but it is necessary to delete the license from the server you are not using anymore.

Are there any demos or trial versions available?

We understand that purchasing software for business should be a serious and balanced decision. Therefore, we provide our customers with the ability to test drive our paid solutions either by using our live demo or by registering a free trial.

Can I get a refund if the software doesn’t fit my needs?

If you have purchased online our product and are facing issues, you may contact our support team or ask for help on our community forum. We are always happy to help our customers to get started. In case it does not help, we offer refunds if you purchased the software less than 30 days ago.

Where can I find a copy of the license agreement?

The license agreements are available here.